How do you provide product life-circle tech-support?
When we refer to the 'product life-circle', we're talking about the entire lifespan of a product category, not just a single product iteration. Even when a product solution is on the brink of being replaced by newer technology, its life-circle isn't technically over until we can no longer physically support it.
In the realm of industrial application products, reliability over extended periods is crucial. Our customers often require a Mean Time Between Failures (MTBF) of 5 to 10 years. During such lengthy durations, it's common for certain components, like the processor chipset, to be phased out by manufacturers. While this may render a product 'legacy' in the fast-paced tech industry, our stance is firmly against planned obsolescence.
Our commitment transcends these industry norms. We pledge to continue offering technical support using our remaining inventory of chipsets. Furthermore, we provide alternative and consistent hardware options for replacements. This approach ensures that even as certain parts become obsolete, our clients can still rely on us for sustained support and functionality of their essential industrial products.
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